Join us and work for the 'brand of choice'

Miele's international reputation for the quality of its domestic and commercial appliances, together with its unrivalled level of service and an innovative sales strategy have placed it at the forefront of the Australian market. The company's growth and commitment to continuous improvement has resulted in this exceptional opportunity to join Miele's fast paced team.

To further expand our team, we are seeking a

Technical Operations Manager (Chief Engineer)

Based at Knoxfield, VIC
Full Time position

The Technician Operations Manager (Chief Engineer) is responsible for ensuring the efficient operation and compliance of technicial support, and product performance throughout the product lifecycle in support of the sale and service of Miele product in Australia. This function will promote and enhance customer satisfaction through ensuring that appropriate technicial skills and knowledge are avaliable as, when and where required.

The role ensures the company's compliance with regulations and processes set by Miele HQ in Germany and local regulatory authorities in Australia.

To ensure success the KDI / Chief Engineers main duites include:

Manage the Service Technical Training and Service Technical Systems teams to ensure delivery of functional responsibilities.
Represent Miele Australia & New Zealand, in a technical capacity, in response to requests or enquiries from Miele HQ (Germany) and the global VG network
Manage the publication and delivery of the Technical Training programme (contents & agenda) for Miele AustraliaAbility to organise, coordinate and follow up on tasks
Define and manage the internal and external technical skills criteria, validation / assessment, qualification matrix and re-certification requirements.
Define, source and maintain the prescribed Field Service technical toolkit.
Oversee the rollout, implementation and ongoing support of software and hardware tools as supplied to Miele Field Service Technicians and Authorised Miele Service Partners
Ensure the successful integration of Miele technical tools with all other prescribed corporate applications.
Manage the electrical and gas safety certification register
Manage fire, damage or competency claims related to product failures and or service visits.
Lead any investigations (internal or external) and direct public relationship management for product and field related incidents
Direct and manage the Health & Safety system for Field Service Technicians and Technical operatives based in office locations including audits, investigations, enquiries, and representation in regard to any legal proceedings (fire investigation and / or public relationship management).
Manage company standards for testing and use of calibrated and approved instrumentation for Field Service and in-house requirements.
Maintain an appropriate level of technical competence on all relevant AU technical requirements, and assume responsibility for the dissemination of technical product information and communication from relevant Miele HQ factories.
Manage the recall process of products whilst minimising any impact on the Miele brand.
Manage and maintain VG AUS input to the worldwide Technical Bulletin Boards.
Manage charge backs to optimise cost recovery from the factories / KSI.
Manage reworks and provide a technical overview of the B stock refurbishment and other workshop processes
Where required, provide support to internal departments handling customer feedback with respect to product performance

Key skills, qualifications and experience include:

Suitable Engineering qualification to degree or similar standard. Suitable trade licences / qualifications
Experienced engineer with solid experience in electrical / white goods sector
Demonstrable leadership experience including extensive experience in leading a team of technical employees
Strategic thinker with solid operational experience.
Demonstrable ability to prioritise tasks, including excellent time management skills.
Clear and concise communication skills both verbal and written
Demonstrable customer service focus with the ability to empathise with customer issues whilst resolving these
Demonstrable ability to work collaboratively with others.
Minimum intermediate skills and knowledge with Microsoft applications

To express your interest in this position, please apply online by using our online application form .

Miele's international reputation for the quality of its domestic and commercial appliances, together with its unrivalled level of service and an innovative sales strategy have placed it at the forefront of the Australian market. The company's growth and commitment to continuous improvement has resulted in this exceptional opportunity to join Miele's fast paced team. To further expand our team, we are seeking a Technical Operations Manager (Chief Engineer) Based at Knoxfield, VIC Full Time position
	The Technician Operations Manager (Chief Engineer) is responsible for ensuring the efficient operation and compliance of technicial support, and product performance throughout the product lifecycle in support of the sale and service of Miele product in Australia. This function will promote and enhance customer satisfaction through ensuring that appropriate technicial skills and knowledge are avaliable as, when and where required. The role ensures the company's compliance with regulations and processes set by Miele HQ in Germany and local regulatory authorities in Australia.
To ensure success the KDI / Chief Engineers main duites include: Manage the Service Technical Training and Service Technical Systems teams to ensure delivery of functional responsibilities. Represent Miele Australia & New Zealand, in a technical capacity, in response to requests or enquiries from Miele HQ (Germany) and the global VG network Manage the publication and delivery of the Technical Training programme (contents & agenda) for Miele AustraliaAbility to organise, coordinate and follow up on tasks Define and manage the internal and external technical skills criteria, validation / assessment, qualification matrix and re-certification requirements. Define, source and maintain the prescribed Field Service technical toolkit. Oversee the rollout, implementation and ongoing support of software and hardware tools as supplied to Miele Field Service Technicians and Authorised Miele Service Partners Ensure the successful integration of Miele technical tools with all other prescribed corporate applications. Manage the electrical and gas safety certification register Manage fire, damage or competency claims related to product failures and or service visits. Lead any investigations (internal or external) and direct public relationship management for product and field related incidents Direct and manage the Health & Safety system for Field Service Technicians and Technical operatives based in office locations including audits, investigations, enquiries, and representation in regard to any legal proceedings (fire investigation and / or public relationship management). Manage company standards for testing and use of calibrated and approved instrumentation for Field Service and in-house requirements. Maintain an appropriate level of technical competence on all relevant AU technical requirements, and assume responsibility for the dissemination of technical product information and communication from relevant Miele HQ factories. Manage the recall process of products whilst minimising any impact on the Miele brand. Manage and maintain VG AUS input to the worldwide Technical Bulletin Boards. Manage charge backs to optimise cost recovery from the factories / KSI. Manage reworks and provide a technical overview of the B stock refurbishment and other workshop processes Where required, provide support to internal departments handling customer feedback with respect to product performance Key skills, qualifications and experience include: Suitable Engineering qualification to degree or similar standard. Suitable trade licences / qualifications Experienced engineer with solid experience in electrical / white goods sector Demonstrable leadership experience including extensive experience in leading a team of technical employees Strategic thinker with solid operational experience. Demonstrable ability to prioritise tasks, including excellent time management skills. Clear and concise communication skills both verbal and written Demonstrable customer service focus with the ability to empathise with customer issues whilst resolving these Demonstrable ability to work collaboratively with others. Minimum intermediate skills and knowledge with Microsoft applications To express your interest in this position, please apply online by using our online application form .