Service technician installs spare part on back of Miele Professional commercial washing machine

Repair

Your partner for prompt servicing

Our dedicated in-house technicians and service partner network offer quality service and rapid response times in the areas of laundry, dishwashing and laboratory technology throughout Australia and New Zealand.

Contact us at Miele Professional

Miele Customer Service

Australia: 1300 731 411
New Zealand: 0800 002 593

Mon-Fri 08:30 am to 5:00 pm
Excluding Public Holidays

Service E-Mail: professional.service@miele.com.au

Spare Parts E-Mail: professional.parts@miele.com.au

Maintenance E-Mail: professional.maintenance@miele.com.au

Please note:
For all Domestic appliances enquiries, please contact our Customer Service Team on 1300 464 353 .

Address

Miele Australia Pty Ltd
PO Box 4084,
Auburn South
VIC 3122

What sets our customer service apart

Professional service designed for professionals. As well as first-class service you can expect perfectly qualified after-sales service technicians who are able to repair 90% of all breakdowns on site and at the first visit.

Comprehensive and reliable

Rapid response time
A comprehensive network of excellently trained Miele service technicians enables efficient route planning and thus rapid response times, so that your appliance is up and running again to your complete satisfaction in a very short time.

90% of repairs carried out at the first visit
Our technicians off you a rapid service. The customer service vehicles carry an optimum range of spare parts and a full complement of tools specific to the technician's area of expertise.

Special tools
Every in-house technician has special tools, instruments for measuring temperatures and recording, special service and diagnostics software programs to meet AS/NZS4187 and ISO15883 standards.

Competent

Specialist advice in application technology and cutting-edge technologies.

Our technicians will be happy to advise you on specialist questions such as:

Dry cleaning
Special applications in retirement and care homes
Facility management
Emergency services
Commercial dishwashers and the use of detergent
The cleaning of instruments and laboratory glassware

Using contemporary PC support systems, Miele in-house services can modify commercial appliances with Profitronic controls to individual user processes. Thus in a short time special user programmes can be configured and documented in the appliance controls. If the controls should need to be renewed, the archived programmes are available for uploading onto the new controls.

Commissioning

Professional on-site commissioning and staff training.

Miele Professional offer commissioning and staff training when installation has been completed on site.

This service provides the optimum configuration of the appliances to your individual needs and the local conditions ensuring that perfect results can be guaranteed.

A professional application consultation and training will help you and your team to use your Miele appliance efficiently.