Enjoy the benefits of a personal in-store consultation from the comfort of your own home.
Miele Live Experience
If you cannot go to one of our Miele Experience Centres, you are now just one click away. One of our Miele Experience Centre Experts will assist you in choosing the right Miele appliance via video calls.
We are available from Monday to Saturday between 9:00 – 17:00 AEST/AWST.
How does it work?
Look out for the ‘Call the Miele Expert’ button
A widget will appear on our homepage after about 20 seconds of browsing. If this still does not work, you might have to refresh the page or clear your cache. Otherwise, try this in private browsing or incognito mode.
You only need your microphone on your computer or mobile device
You can rest assured that we will not be able to see you. You will only be able to see us. Remember to enable your microphone access and switch it on, so we can hear you. You will then be connected to a live video call!
Get your personal consultation and product demonstration from one of our friendly, in-store experts.
We look forward to taking your call from Monday to Saturday between 9:00 - 17:00.
Frequently Asked Questions
What is it for?
Whether it is a kitchen appliance, a washing machine or a vacuum cleaner, our Miele Experience Centre Experts will have a range of appliances to show you on a live call and help you choose the appliance that is right for you.
Will I be seen on the call?
No, we will not be able to see you. Only you can see our Miele Experience Centre Experts. Do not forget to enable your microphone access and switch it on so we can hear you.
Will I have to share my details?
No, you will not have to share any details in order to call us. Our Miele Experience Centre Expert may ask for your name and/or contact information in order to send you information or follow-up the conversation, but there is no requirement to provide these.
If the call is cut short due to technical difficulties, please call the consultant back, as we will be unable to reconnect the call.
Why cannot I see the widget?
Normally it will appear at the bottom of your screen, after about 20 seconds. If this does not work, you may need to refresh the page or clear your cache. Otherwise, you can try private browsing or incognito mode.
Why cannot I connect?
If the consultant is showing as unavailable, they may be on another call or you might be calling out of hours.
Please note that certain web browsers are not fully supported. For the best results, try using Chrome or Firefox. Alternatively, you can try using your phone or tablet instead.